FREQUENTLY ASKED QUESTIONS

We don’t sell directly to consumers, but our products are widely available through authorized Richardson dealers, retailers, and resellers. It’s part of our commitment to quality and service—we partner with experts who can help you find exactly what you’re looking for.

To find a Richardson-authorized dealer,  visit our Dealer Locator.

If you are a dealer, distributor, or reseller of apparel and headwear and would like to apply for a direct account, please visit our Becoming an Authorized Dealer page.

Lead times for custom decoration vary depending on the decoration type. Please review our decoration lead times for the most up-to-date timelines.

We don’t offer free shipping—but for a good reason. Instead of building shipping costs into our pricing, we focus on keeping product prices as low as possible. With distribution centers and wholesale partners across the country, we work to minimize delivery times and costs wherever we can. It’s all part of how we deliver value without cutting corners.

Yes—carefully. Most Richardson caps can be spot cleaned using mild detergent and a soft cloth or sponge. To help preserve the shape and fit, we don’t recommend machine washing or drying. For caps that get a lot of wear, a gentle hand wash is best. Always air dry your cap by shaping it and letting it sit at room temperature. That way, it stays ready for the next adventure.

We work hard to ensure color accuracy and consistency, but our caps are handmade and slight color variations are to be expected. Color variations can occur in the dyeing process from batch to batch. We cannot guarantee that fill-in orders will match the previous cap exactly.

We aim for consistency across every cap we make, holding all our manufacturing partners to the same high standards. But because textile manufacturing involves a lot of hands-on craftsmanship, small differences in fit can happen from one factory to another. It’s a natural part of the process—and something we work hard to minimize without compromising the quality or feel of our caps.

The best place to start is right here on our website—our product pages include detailed specs, features, and style options for everything we make. If you’re looking for a quote, ready to place an order, or have specific questions, your local authorized Richardson dealer is your go-to resource. They know our products and can help you find exactly what you need.